Your Order Journey
1. Confirmation
Immediately after placing your order, you receive an email confirmation and the order enters our queue for quality check and packing (usually within 24 hours).
2. Dispatch & Tracking
Once packed, the tracking number is automatically generated and sent to your email. Your chair is then handed over to our trusted logistics partner.
3. Transit & Local Delivery
The carrier manages the transit process. You can monitor its location in real-time. Final delivery appointments may be scheduled based on your region.
4. Enjoy Your Chair
The chair arrives at your location, ready for simple assembly. Should you have any issues, our support team is available to assist.
Delivery Information
Standard Shipping
We are pleased to offer complimentary standard shipping on all orders within the country. Your new chair will be delivered to your doorstep at no extra cost.
Order Tracking
Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your package's journey directly on the carrier's website.
Estimated Delivery Times
| Region | Standard Shipping Time | Cost |
|---|---|---|
| Domestic (Mainland) | 5-7 Business Days | Free |
| Domestic (Alaska, Hawaii) | 7-10 Business Days | $50.00 |
| International | 10-15 Business Days | Calculated at checkout |
Assembly Information
Quick & Easy Setup
Assembly typically takes less than 20 minutes. We provide clear, visual instructions and include all required tools (usually just one Allen key).
Packaging Details
Chairs are shipped in heavy-duty, protective boxes. We recommend inspecting the packaging upon arrival before signing for delivery to ensure no transit damage occurred.
Payment Methods
We accept a wide range of secure payment options for your convenience.
Payment Security Assurance
- PCI DSS Compliance: Our payment gateway meets the highest global standards for handling card data.
- Secure SSL Encryption: All data transmissions are protected by 256-bit SSL encryption.
- Tokenization: We never store full credit card numbers; data is tokenized immediately after processing.
All transactions are processed through a secure SSL-encrypted connection to ensure the highest level of safety for your personal and financial information. We do not store your credit card details on our servers.
Warranty & Returns
5-Year Warranty
We stand behind the quality of our products. Every ChairZone chair comes with a 5-year warranty covering all functional components. Your comfort is guaranteed.
30-Day Free Returns
Not the right fit? No problem. We offer a 30-day risk-free return policy. If you're not satisfied, you can return your chair for a full refund, no questions asked.